RETURNS & EXCHANGES
Basic Refund Policy
We have a full 30-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
How much is shipping?
This depends on the product ordered, the total weight, and where we're shipping to. Some items will have free shipping and some will not. Our standard US shipping cost is $4.95 unless you order a large amount of weight.
Do you ship internationally?
Yes, we ship internationally.
How do I track my package?
You can check on the status of your order at any time by emailing the customer support desk at firstname.lastname@example.org.
How long does it take for an order to arrive?
Delivery can vary and take 2-5 weeks. It depends on the item and country. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers.
If you're still not sure, just email us. We're happy to help.
I ordered 2+ items, but only received one... where's my order?
Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
Where do your other items come from?
Favorite Swag is all about bringing you unique and specialty items that you won't find anywhere else. We source items from all over the world. While some of our items do come from right here in the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff. When other merchants overbuy inventory we swoop in and acquire it at a discount. This is how we save you the most money possible!
STILL HAVE QUESTIONS?
Sure, no problem! Just email us at email@example.com and we'll get back to you right away.